Email Error

Hacim · Joined: 20 Aug 2008 Posts: 4

I was trying out some of the email functionality for the first time and I received the following error.

Error!: Could not instantiate mail function.

This occurred while trying to send out an event.

I have access to my own server. It is a Windows 2003 Server.

Thanks for your help.

esoft_ian · Joined: 12 Sep 2005 Posts: 5279

Hi,

If your server runs an SMTP (email) server, then:

1) Go to Admin -> Site Settings -> E-mail
2) Change Send Mail Using: to SMTP Server
3) Set SMTP server to: localhost
4) Set Server port: to: 25
5) Set SMTP authentication to: No
6) Click Save

Let me know if this does not resolve the issue.

Hacim · Joined: 20 Aug 2008 Posts: 4

My server is using SMTP, so I followed your instructions.

Now I am receiving:

Error!: SMTP Error: The following recipients failed: <email address>

I have verified that SMTP is installed on the server.

Thanks

esoft_ian · Joined: 12 Sep 2005 Posts: 5279

Do you use any other program to send e-mail through your server? If so, what are its settings for your server?

Hacim · Joined: 20 Aug 2008 Posts: 4

This server used to host a SharePoint site but that has been completely removed. Thyme and a basic website is all it is currently running.

esoft_ian · Joined: 12 Sep 2005 Posts: 5279

Hi,

I suspect this is the lack of a mail relay configuration in Windows 2k3's SMTP server rather than a Thyme issue.

By default, the SMTP server in Windows 2003 will only deliver mail to its local domain. The below instructions are how I would enable it to send e-mail to other domains. I can not claim that it is "the way" or even correct, but it does work. I am not a Windows Server system administrator. So, naturally I have to disclaim the instructions below with use at your own risk.

Open IIS manager. Depending on your config, this may be in Start -> Administrative Tools or Start -> All Programs -> Administrative Tools. Right click on Default SMTP Virtual Server in the left hand pane and click Properties. Click on the Access tab, then on the Relay button. If "Only the list below" is selected and the box below it is empty, please click on Add and under Single Computer, enter 127.0.0.1 -> OK -> OK -> OK, then try again.

Let me know if 127.0.0.1 is already there or if this doesn't resolve it.

Hacim · Joined: 20 Aug 2008 Posts: 4

Thanks, that did it. Email is working fine now.